8.55am – 10.20am AEST
OPENING PLENARY
8.55am – 9.10am AEST
Welcome and Day Two Opening
Andrew Klein, NFC21-22 MC
9.10am – 10.20am AEST
Culture Son et Lumiere
A creative session to help transform your culture, improve communications and connections in the digital age, for team building and creating high performing, tightly bonded teams and external ambassadors in the experience economy.
Mark Carter, peak performance, productivity and leadership authority
10.20am – 10.50am AEST
MORNING TEA
10.50am – 11.35am AEST
CONCURRENT SESSIONS
Navigating the post-Covid retail leasing landscape
This session will consider the commercial leasing landscape in 2022, including:
FACILITATOR: Alicia Hill, Principal, MST Lawyers
PANELLISTS:
Ross Cassimatis, General Manager, Leasewise
Matthew Williams, General Manager of Development and Leasing, Foodco Group
Jocelyn Saint-Fryar, Regional Corporate Counsel, Subway Systems Australia
Simon Scott, National Leasing Manager, Subway Systems Australia
How to stop losing customers and actually grow
Join a panel of specialists and business leaders to tackle confronting questions many franchise brands ask themselves, such as:
The panel will share insights, strategies and learnings from their own experiences on what franchise brands should be prioritising to drive profitable customer growth for each and every franchisee.
FACILITATOR: Mark James, CEO & Chief Strategist, Customology
PANELLISTS:
Adam Neill, Chief Operating Officer, Soul Origin
Lara Quaini, CRM & Customer Experience Manager, Bridgestone Australia
Samantha Kane, Senior Strategy Manager, Customology
Culture Workshop with Mark Carter
In this workshop Mark will have an expanded conversation around the creation of the 4 traditions and the translation of 4 culture evolutions into business. This will allow for some brainstorming, free flow discussions and ideation in the typical style of a practical workshop. These two components, relevant to the initial keynote, will be appropriate for identifying how to initially revitalise your cultures especially in light of the emerging economies in the experience economy digital age and post the year that was!
PRESENTER: Mark Carter
11.40am – 12.25pm AEST
CONCURRENT SESSIONS
Strategic network planning for post-COVID growth
With Australia’s most recent national Census taking place on the 10 August 2021, franchisors will soon have access to fresh data to drive their network planning decisions. Attend this session to:
Think of this session as an investment in your business – and this knowledge can be like insurance to minimize your future risk.
FACILITATOR: Peter Buckingham CFE, Managing Director, Spectrum Analysis
PANELLISTS:
Michael Hobday, Head of Network Strategy, 7-Eleven
Jade Winter, Co-Founder and Director, Studio Pilates International
What is the key to a successful marketing campaign?
Hear some of Australia’s leading brands share their practical advice on:
FACILITATOR: Stephanie Cheng, Senior Global Growth Manager, Sesimi
PANELLISTS:
Christian Johansson, Chief Marketing Officer, RAMS
Rebecca Barnes, Chief Marketing Officer, Poolwerx
The clock’s ticking on sustainability
Meet the challenges of implementing sustainability across your business and prepare for upcoming regulatory deadlines. Attend to learn:
Cost-effective instore solutions for implementing sustainability
FACILITATOR: Rachel Glasbergen, Senior Business Leader, The Alternative Dairy Co
PANELLISTS:
David Prince, CFO, Chatime Group
Jessica Ip, Chief Transformation Officer, CouriersPlease
12:25pm – 1.25pm AEST
LUNCH
1.25pm – 2.10pm AEST
CONCURRENT SESSIONS
Recruitment solutions in the new world
In a competitive recruitment environment, how do you ensure your franchise system stands out from the crowd?
Discover how to:
FACILITATOR: Glenn Walford, Founder, franchise buyer
PANELLISTS:
Tony Brusch, Network Development Manager, Price Attack
Greg Prussia, National Business Development Manager, Bedshed
Luke Martin, National Development Manager, PACK & SEND
Managing business disruption
The risk of further business disruption remains a key challenge for franchise networks, impacting business and financial planning. Find out how to manage business disruptions, build resilience, support your people, win the war on talent and develop strategies for staff retention, and even grow your network amidst ongoing uncertainty and changed trading conditions.
FACILITATOR: Geoff McDonnell, Owner & Managing Partner, Business Essentials
PANELLISTS:
Steve Plarre, CEO, Ferguson Plarre Bakehouses
Jane Sheridan, Southern Regional Manager , Rest
Helen Searl, BNI Executive Director / Franchise owner, BNI Melbourne West & Geelong
Effective communication in uncertain times
What positives have come out of COVID-19 that now shape our communication styles? Attend to learn:
FACILITATOR: Kelley Matson, Head of Education & Lead Presenter, Franchise Relationships Institute
PANELLISTS:
Lesley Gillespie OAM, Co-Founder, Bakers Delight
Adam Greer, General Manager Franchises, Aramex Australia
Wendy Donaldson, Head of Operations, Narellan Pools
2.15pm – 4.00pm AEST
PLENARY SESSION
2.15pm – 3.00pm AEST
Panel: Helping our people get their mojo back
Supporting your network for post-pandemic wellbeing and resilience
FACILITATOR: Greg Nathan, Founder, Franchise Relationships Institute
PANELLISTS:
Jewli Turier, Director – Business Performance, Home Instead Australia
Michael Ermer, General Manager, Boost Juice
3.00pm – 3:50pm AEST
Be bold and make it happen: lessons from running a purpose-led business
Co-founder and CEO of profit-for-purpose toilet paper company Who Gives a Crap, Simon Griffiths will share:
Simon Griffiths, co-founder and CEO of profit-for-purpose toilet paper company Who Gives a Crap
3.50pm – 4.00pm AEST
Closing remarks
Andrew Klein, NFC21-22 MC
4.00pm AEST
DAY TWO CLOSE
4.00pm – 6.00pm AEST
NETWORKING DRINKS
Please note program is subject to change.
CERTIFIED FRANCHISE EXECUTIVE (CFE)
A maximum of 450 CFE education points toward the Certified Franchise Executive (CFE) qualification are awarded for participation in NFC21-22.