8:30am – 10:10am AEST
DELEGATE REGISTRATION
8.30am – 8.45am AEST
Welcome and NFC23 Opening
Andrew Klein, NFC23 MC
8.45am – 8.55am AEST
Small Business Minister Opening Address
Hon Julie Collins MP
8.55am – 9:00am AEST
Chairman’s Address
Brendan Green, Chair, Franchise Council of Australia
9.00am – 9.10am AEST
CEO’s Address
Matthew Monaghan , CEO, Franchise Council of Australia
9.10am – 10.10am AEST
Opening Keynote
Michael McQueen.
10.10am – 10.40am AEST
MORNING TEA
10.40am – 12.50pm AEST
PLENARY SESSION
10.40am – 10.50am AEST
Session opening address
Andrew Klein, NFC23 MC
10.50am – 11.30am AEST
Change Management – Getting franchisee buy-in to new initiatives
To maintain relevance and viability in an uncertain and fast changing world, franchisors need to make ongoing changes to their franchise networks.
These range from minor adjustments to systems and processes through to major shifts in brand strategy and culture. While a well-considered commercial strategy is obviously important, if you do not bring your franchisees with you on the process, the best strategy in the world will fail, causing stress and financial loss to all parties.
In this Change Management Plenary you will learn powerful evidence-based techniques, based on cutting edge psychology, decades of real world franchising experience, and research from hundreds of franchise networks on what does and doesn’t work when implementing change within a franchise network.
Greg Nathan, Founder – Franchise Relationships Institute
11.30am – 12.10pm AEST
How do we embed a culture of innovation into our franchise systems?
This panel will focus on practical applications of developing a culture of innovation. Hear from established and emerging franchise system leaders as they share the why and how of bringing the franchisor and franchisees on a journey where innovation sits at the core of their business model.
FACILITATOR: Aaron Smith, Founder, KX Pilates
PANELLISTS:
Rhiannon Simcocks, CEO, James Home Services
Selina Bridge, CEO KX Pilates
Jeremy Hassell, Co-Founder, City Cave
Amber Manning, CEO, Just Cuts
12.10pm – 12.50pm AEST
The importance of a mental wellness in the workplace
Explore the latest research and best practices for promoting mental wellness and reducing stress in the workplace in this Mental Health Plenary. Through real-world examples and insights from psychology professionals, attendees will learn practical strategies for creating and maintaining a supportive work environment.
FACILITATOR: Jamie Hart, Founder, Succoris
PANELLISTS:
Catherine Hart, Clinical Director, Succoris
Simon Brown-Greaves, Chief Mental Health Officer, AusPost
Damien Gooden, CEO, HR Central
12.50pm – 1.40pm AEST
LUNCH
1.40pm – 2:25pm AEST
CONCURRENT SESSIONS
Planning your international expansion
Using a multi-jurisdiction approach, panel members will delve into the top tips for franchise brands who are considering expanding internationally. This will include key considerations – such as finding a suitable candidate, pre-contractual formalities, disclosure and registration requirements and intellectual property protection. A summary of local considerations in a number of high value countries will also be canvassed to help franchisors consider possible target markets.
FACILITATOR: Doug Downer, Founder, Franchise Ready
PANELLISTS:
Jeremy Hassell, Co-Founder, City Cave
Eddie Chui, Senior Associate, Bird & Bird
Robert Stidham, Group Chairman, Summa Franchise Consultants / Global Franchise Alliance
Building training programs that align with business strategy
Join us for an engaging discussion on the link between a comprehensive training approach and achieving real business results. Learn how to design and implement training programs that align with your business strategy – with a strong focus on local area marketing, HR training and leadership skills. With the ever-increasing competition for top talent, this panel offers insights and strategies to keep your employees motivated and invested in your company’s success.
FACILITATOR: Tracey Cooper, CEO, Dokio
PANELLISTS:
Jan Timms, Founder, Get Smart Services
Raj Chandiok, VP Network Sales & Operations, Pack & Send
Pete Fiasco, Head of Franchising, Kwik Kopy
The future of consumerism
It’s essential to keep up with changing consumer behaviour and expectations to remain competitive. This panel will explore the latest trends in consumerism, from e-commerce to sustainability. As well as the growing importance of personalisation, and the role of eco-friendliness and ethical sourcing in attracting and retaining customers. Join us for a thought-provoking discussion on the future of consumerism and how it will impact your franchise business.
FACILITATOR: Anastasia Lloyd-Wallis, Head of Insights, Retail Doctor
PANELLISTS:
Anthony Grice, CEO, Clark Rubber
Mark James, Founder, Customology
2.30pm – 3.15pm AEST
CONCURRENT SESSIONS
Only one weak chain is needed – Cyber risk management in franchise systems
Businesses are increasingly at risk of cyber attack, even those with limited amounts of data. This expert panel will cover a range of topics, including: identifying and mitigating potential threats, building a culture of cyber awareness among franchisees, and establishing protocols for responding to cyber incidents. Attendees will learn practical strategies and will gain valuable insights into the evolving landscape of cyber risk management.
PANELLISTS:
Paul Benjamin, Managing Director , Benjamin & Benjamin Insurance Group
Bronwyn Furse, Partner, Thomson Geer
Haydn Faltyn, CEO, Broadsource
Retaining quality franchisees – Developing a high performance culture
How do we ensure that our quality franchisees stay motivated? In this panel discussion, senior decision-makers from notable franchise systems will outline a number of constructive strategies they have used to embed a culture of high performance into their organisation.
FACILITATOR: Belinda Fyffe, CEO , The Proven Group
PANELLISTS:
Nic Brill, CEO, Poolwerx
Michelle Price, Country Manager Australia & New Zealand, InXpress
Gordon Martin, General Manager, Chain Collective Group
How Optimising Franchisee Financial Management Benefits the Franchisor
Measuring and monitoring your franchisee’s financial performance does a lot more than just help franchisees succeed, as important as that is. There’s a lot in it for the franchisor in terms of recruitment, minimising revenue leakage and risk management. Gain valuable insights on how to make a franchisee financial management program work for the franchisor.
FACILITATOR: Kirsten Brander, Head of Pursuit, Findex
PANELLISTS:
Kylee Valentine, Senior Partner, Accounting & Tax, Findex
Tom Games, Account Executive, Visory
Ken Rosebery, Advisor, The Cheese Cake Shop
3.20pm – 3.50pm AEST
AFTERNOON TEA
3.50pm – 5.00pm AEST
PLENARY SESSION
3.50pm – 4.50pm AEST
Closing Keynote
DR Richard Harris SC OAM
4.50pm – 5.00pm AEST
Day one closing remarks
Andrew Klein, NFC23 MC
4.35pm AEST
DAY ONE CLOSE
6.30pm – 9.00pm AEST
SOCIAL NETWORKING NIGHT
Please note program is subject to change.
CERTIFIED FRANCHISE EXECUTIVE (CFE)
A maximum of 450 CFE education points toward the Certified Franchise Executive (CFE) qualification are awarded for participation in NFC23.
