8.30am – 9.50am AEST
8.30am – 8.40am AEST
Welcome and NFC21-22 Opening
Andrew Klein, NFC21-22 MC
8.40am – 9.00am AEST
Mary Aldred, CEO, Franchise Council of Australia
9.00am – 9.50am AEST
Jobs, Businesses and the Post-Corona Customer
Bernard Salt AM, demographer
9.50am – 10.30am AEST
10.30am – 12.30pm AEST
10.35am – 11.55am AEST
Never waste a crisis: reinvent your business
What will it take to set your business on course for success in the wake of COVID? In this panel discussion, you’ll hear from franchisors who faced the challenges, and identified and seized the opportunities to build stronger and more resilient businesses.
12.00pm – 12.30pm AEST
Martin Ferguson AM, Fair Work Commission minimum wage panel member, former Minister for Tourism and current chair of Tourism Accommodation Australia.
12.30pm – 1.30pm AEST
1.30pm – 2.15pm AEST
Understanding the ‘why’ of high performance within your network
Every franchisor knows (or should know) the high performing franchisees in their network, and those who are struggling to reach benchmarks. But do you know why?
Attend this session to learn how using analytics and understanding the reasons for high performance can lift profitability across your franchise network.
FACILITATOR: Josh Cairns, Managing Director, Op Central
Amber Manning, CEO, Just Cuts
Aaron Smith Founder, KX Pilates
Darren Lane, CEO, Degani
Scott Bradley, General Manager Operations, Schnitz
The international landscape
How has the international landscape changed in the pandemic and what opportunities remain for franchises globally? This session will:
FACILITATOR: Rod Young, Founder, DC Strategy
John O’Brien, CEO and Founder, Poolwerx
Marcel Lal, CEO Asia Pacific, InXpress
The future of payroll compliance: automation, benchmarking and analytics
For franchisors seeking to meet their wage payment obligations and gain greater payroll intelligence across their networks, automated regulatory technology (RegTech) offers a solution. Find out:
FACILITATOR: David Price, General Manager, ER Strategies
Brett Cowan, CEO, AgileXperts
Mark Jenkins, CEO, Resurg
2.25pm – 3.10pm AEST
Consumer trends and market insights
Make sure your business decisions are based on the latest consumer and market insights. Attend to learn:
Melisa Ang, Director APAC Business Insights and Strategy, American Express
Darryn McAuliffe, CEO, FRANdata Australia
Gerry Stanley, Senior Product Manager – Data, Precisely
The innovation imperative
2020 turned the way we live, work and do business upside down. Innovation, adaptability and resilience proved vital in order to survive and thrive in the new normal.
Find out how franchisors have harnessed this innovation mindset to stay ahead of the curve as they plan for the future.
FACILITATOR: Lawrence Pelletier, Sales & Marketing Director, Redcat
Peter Dable, General Manager ‑ Marketing and Operations, The Cheesecake Shop
Carlos Antonius, CEO, Chatime Group
Cybersecurity risks and mitigation strategies
Cybersecurity is a critical business issue with potential brand, reputational and financial implications that all businesses need to be aware of. Find out crucial information on:
FACILITATOR: Richard Cholewick, Manager – Partnerships, Benjamin & Benjamin Insurance Group
Paul Benjamin, Benjamin & Benjamin Insurance Group
Mark Hogan, CFO, Carpet Court
Craig Searle, Director, Consulting & Professional Services (Pacific), Trustwave
3.10pm – 3.40pm AEST
3.40pm – 4.35pm AEST
3.40pm – 4.25pm AEST
Leading on the Edge – Building team excellence in a high pressure environment
Antarctic Expedition Leader, Rachael Robertson, will reveal how she kept her team inspired and productive through Antarctica’s long, dark winter. She explains why respect trumps harmony (and why this is critical for franchise businesses), and how she built a culture of integrity and trust with a very diverse group of complete strangers.
Rachael Robertson, 2nd Australian woman to ever lead an Antarctic expedition to Davis station
4.25pm – 4.35pm AEST
Day one closing remarks
Andrew Klein, NFC21-22 MC
DAY ONE CLOSE
6.45pm – 11.00pm AEST
SOCIAL NETWORKING NIGHT
Please note program is subject to change.
CERTIFIED FRANCHISE EXECUTIVE (CFE)
A maximum of 450 CFE education points toward the Certified Franchise Executive (CFE) qualification are awarded for participation in NFC21-22.