Franchise Council of Australia

NFC21-22 Day One Program

PROGRAM – Monday 4 April

8.30am – 9.50am AEST


8.30am – 8.40am AEST

Welcome and NFC21-22 Opening

Andrew Klein, NFC21-22 MC


8.40am – 9.00am AEST

CEO’s Address

Mary Aldred, CEO, Franchise Council of Australia

Mary Aldred FCA

9.00am – 9.50am AEST

Jobs, Businesses and the Post-Corona Customer

Bernard Salt AM, demographer

Bernard Salt AM_crop

9.50am – 10.30am AEST


10.30am – 12.30pm AEST


10.35am – 11.55am AEST

Never waste a crisis: reinvent your business

What will it take to set your business on course for success in the wake of COVID? In this panel discussion, you’ll hear from franchisors who faced the challenges, and identified and seized the opportunities to build stronger and more resilient businesses.

12.00pm – 12.30pm AEST

Martin Ferguson AM, Fair Work Commission minimum wage panel member, former Minister for Tourism and current chair of Tourism Accommodation Australia.

Martin Ferguson

12.30pm – 1.30pm AEST


1.30pm – 2.15pm AEST


Understanding the ‘why’ of high performance within your network

Every franchisor knows (or should know) the high performing franchisees in their network, and those who are struggling to reach benchmarks. But do you know why?

Attend this session to learn how using analytics and understanding the reasons for high performance can lift profitability across your franchise network.

FACILITATOR: Josh Cairns, Managing Director, Op Central


Amber Manning, CEO, Just Cuts

Aaron Smith Founder, KX Pilates

Darren Lane, CEO, Degani

Scott Bradley, General Manager Operations, Schnitz

The international landscape

How has the international landscape changed in the pandemic and what opportunities remain for franchises globally? This session will:

  • Provide updates on the current and projected trading conditions in global markets, with a particular focus on the USA, South East Asia/India and Asia/Pacific regions.
  • Examine international market entry strategies, including direct entry, acquisition and conversion, and master franchise arrangements

FACILITATOR: Rod Young, Founder, DC Strategy


John O’Brien, CEO and Founder, Poolwerx

Marcel Lal, CEO Asia Pacific, InXpress

The future of payroll compliance: automation, benchmarking and analytics

For franchisors seeking to meet their wage payment obligations and gain greater payroll intelligence across their networks, automated regulatory technology (RegTech) offers a solution. Find out:

  • The developments and limitations in RegTech payroll solutions
  • How franchisors are automating processes to ensure employees are being paid correctly
  • How to integrate operational analytics with traditional rostering and payroll data to save costs and proactively identify any potential breaches of your wage obligations.

FACILITATOR: David Price, General Manager, ER Strategies


Brett Cowan, CEO, AgileXperts

Mark Jenkins, CEO, Resurg

2.25pm – 3.10pm AEST


Consumer trends and market insights

Make sure your business decisions are based on the latest consumer and market insights. Attend to learn:

  • How Covid-19 has impacted business and consumer spending habits, as seen through trends within the American Express network.
  • Insights to help evolve franchises go-to market strategies to better prepare for challenges and changes in the future
  • The impact of Covid-19 on trading and business expectations in the franchise sector


Melisa Ang, Director APAC Business Insights and Strategy, American Express

Darryn McAuliffe, CEO, FRANdata Australia

Gerry Stanley, Senior Product Manager – Data, Precisely

The innovation imperative

2020 turned the way we live, work and do business upside down. Innovation, adaptability and resilience proved vital in order to survive and thrive in the new normal.

Find out how franchisors have harnessed this innovation mindset to stay ahead of the curve as they plan for the future.

FACILITATOR: Lawrence Pelletier, Sales & Marketing Director, Redcat


Peter Dable, General Manager ‑ Marketing and Operations, The Cheesecake Shop

Carlos Antonius, CEO, Chatime Group

Cybersecurity risks and mitigation strategies

Cybersecurity is a critical business issue with potential brand, reputational and financial implications that all businesses need to be aware of. Find out crucial information on:

  • Cybercrime trends and examples and how to mitigate against these risks
  • Changes to the regulatory compliance requirements for data breaches and penalties across industry sectors
  • How to identify the data and cyber security risks in your business
  • The protections available to franchisors and franchisees

FACILITATOR: Richard Cholewick, Manager – Partnerships, Benjamin & Benjamin Insurance Group


Paul Benjamin, Benjamin & Benjamin Insurance Group

Mark Hogan, CFO, Carpet Court

Craig Searle, Director, Consulting & Professional Services (Pacific), Trustwave

3.10pm – 3.40pm AEST


3.40pm – 4.35pm AEST


3.40pm – 4.25pm AEST

Leading on the Edge – Building team excellence in a high pressure environment

Antarctic Expedition Leader, Rachael Robertson, will reveal how she kept her team inspired and productive through Antarctica’s long, dark winter. She explains why respect trumps harmony (and why this is critical for franchise businesses), and how she built a culture of integrity and trust with a very diverse group of complete strangers. 

Rachael Robertson, 2nd Australian woman to ever lead an Antarctic expedition to Davis station

Robertson Rachael square

4.25pm – 4.35pm AEST

Day one closing remarks

Andrew Klein, NFC21-22 MC


4.35pm AEST


6.45pm – 11.00pm AEST


Please note program is subject to change.


A maximum of 450 CFE education points toward the Certified Franchise Executive (CFE) qualification are awarded for participation in NFC21-22.