Retail Doctor Group

Fit for Business™ Advanced Selling Skills

CFE Credits: 75

Overview

The Fit for Business™ Advanced selling skills module builds on the selling skills module to build the confidence of team members on the sales floor and give them the skills to build strong customer relationships. Ultimately creating an exceptional customer instore experience to differentiate you from your competitors.

This course has been developed specifically for retailers such as:

1. Store owners
2. Store managers
3. Regional and state managers
4. Team leaders
5. Retail staff wanting to understand category management
6. Buyers and merchandisers

By the end of this module, you will be able to:

1. List each of the five sales steps and their components.
2. Demonstrate how to develop genuine business relationships with your customers.
3. Demonstrate increased confidence as a professional retail salesperson.
4. Apply a professional sales process and skill to all customer service interactions.
5. Demonstrate new sales techniques to increase personal performance.

Enquiries

To sign up and access your module immediately visit retailacademy.retaildoctor.com.au

For more information contact us at businessfitness@retaildoctor.com.au or call 02 9460 2882

Fit for Business™ Effective People – Leading your Team to Retail Success

CFE Credits: 75

Overview

Transforming today’s retail managers into tomorrow’s retail leader’s through a thorough understanding of contemporary retail leadership practices. 

This module focuses on strategies and skills associated with a retail manager’s role and developing those skills to achieve higher levels of performance.

In this course, you will learn:

1. How to lead your team to win now or in the future
2. Key techniques of being an effective leader
3. How to apply key principles of the course with your team

Enquiries

To sign up and access your module immediately visit retailacademy.retaildoctor.com.au

For more information contact us at businessfitness@retaildoctor.com.au or call 02 9460 2882

Fit for Business™ Selling Skills

CFE Credits: 75

Overview

Retail Doctor Group’s Retail Selling Skills is essential training designed to assist your staff to increase service levels by focusing on delivering excellence in customer service and the essential steps of a sale. Staff will then possess the skills that will convert shoppers into buyers.

Ultimately increasing your sales and building customer loyalty.

This course has been developed specifically for retailers such as:

1. Store owners
2. Store managers
3. Regional and state managers
4. Team leaders
5. Retail staff wanting to understand category management
6. Buyers and merchandisers

By the end of this module, you will be able to:

1. List each of the five sales steps and their components.
2. Explain the tools and techniques to be applied throughout the sales steps.
3. Follow the sales process that your performance as a salesperson will be measured against.
4. Recognise and adapt personal behaviour for successful selling.
5. Demonstrate how to develop genuine business relationships with your customers.
6. Demonstrate increased confidence as a professional retail salesperson.
7. Demonstrate new sales techniques to increase personal performance.

Enquiries

To sign up and access your module immediately visit retailacademy.retaildoctor.com.au

For more information contact us at businessfitness@retaildoctor.com.au or call 02 9460 2882

Fit for Business™ Fiscal Physical – Financial Measurement & Benchmarks

CFE Credits: 75

Overview

This module will teach you the basics of financial management for a retail business. Giving you the tools to improve your cashflow and ultimately your profits.

This course has been developed specifically for retailers such as:

1. Store owners
2. Store managers
3. Regional and state managers
4. Team leaders
5. Retail staff wanting to understand category management
6. Buyers and merchandisers

By the end of this module, you will be able to:

1. Achieve a greater understanding of the retail financials of your business.
2. Possess a solid understanding of what drives a business’ profits and expenses and how key financial metrics can be used to assess performance.
3. Develop skills in interpreting retail financial numbers and confidence to implement changes to impact the business.

Enquiries

To sign up and access your module immediately visit retailacademy.retaildoctor.com.au

For more information contact us at businessfitness@retaildoctor.com.au or call 02 9460 2882